付款、送貨及退貨
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送貨方式
付款方式
退貨及退款政策
有關:產品
自然療髮中心®設有「貨品退換購物保證」 顧客在收貨後3天內，發現產品有問題及需要退換時，請致電9321-2349預約退換。每張購物單據只限換貨一次，但不能退款。以下情況將不受換貨處理安排:1）產品收貨期已超過3天。 2）產品已經開封或曾被使用(例如包裝膠紙或盒被撕去) 所有產品在運送前會有(一次性獨特封條貼上)。3）產品並未保持完好包裝，已受破壞，損毀或不完整。4）未能出示產品銷售清單或購物單據已經換貨一次。退換前，須檢查及驗證退貨，如發現情況未能符合以上的退換規條，所有退貨將不獲退換。在退貨時，原來訂單的運費及處理費用(如有)將由顧客承擔。如發現退貨產品不符合本公司的退貨條款，將不獲處理，不便之處，敬請原諒。以上安排只適用於購買產品，預約服務及電子禮券購買後不能退款或退換。一切有關退換貨處理事宜，自然療髮中心® 保留最終決定權利。
有關:留位費(新客人 ‧ 首次諮詢頭皮檢測)
新客人按時出席預約及完成檢測，留位費可獲全額退回。條款及細則 ‧付款前需先聯絡我們確認日期及時間 ‧填上與我們確認後的日期及時間 ‧絕無任何額外及隱藏費用 ‧如欲購買諮詢以外之服務，須自行付費 ‧如有任何爭議，我們保留最終決定權 ‧預約只能更改1次，需預約當天12:00am起計算36小時前通知，否則將會扣除留位費不設退款或更改。 ‧按時出席預約完成檢測後(留位費)全額退回 ‧如臨時取消、遲到超過15分鐘、因任何理由缺席，除出示當天有效的醫生証明，否則將會扣除留位費不設退款或更改 ‧關於惡劣天氣安排，當天文台於預約日期及時段2小時前懸掛黑色暴雨警告或以上、8號或以上風球，預約可以安排更改。‧如有任何爭議，我們保留最終決定權。
有關:染髮
為提供更優質的服務體驗 •染髮前一天晚上或者當天需要清洗頭髮，不要使用護髮乳&髮尾油(否則影響當天染色效果) •預約當日請勿穿著高衣領/ 連身帽(不能除帽)/ 淺色 (可能弄污衣物) 的服裝/長吊飾耳環。
有關:更改預約
‧首次諮詢/療程預約只能更改1次，需預約當天12:00am起計算36小時前通知。‧染髮預約只能更改1次，需預約當天12:00am起計算48小時前通知，因物料屬天然成分配合手工製作需時，我們需提前準備及前期處理, 如客人缺席 / 遲到，物料將會報銷，預約留位費將全數扣除不設任何退款或更改。
‧如臨時取消、遲到超過15分鐘、因任何理由缺席，除出示當天有效的醫生証明，否則將會扣除留位費不設退款或更改。‧關於惡劣天氣安排，當天文台於預約時段2小時前懸掛黑色暴雨警告、8號或以上風球，預約可以安排更改。‧預約留位費用作繳付療程費用，不可退款。‧如有任何爭議，我們保留最終決定權。
有關:公平預約政策
確保其他客戶有機會預約• 錯過時限繳付留位費• 預約了時段，未付款留位費又再次更改預約如預約上出現了以上情況。基於公平預約政策，以確保其他客戶有機會預約，再查詢預約日期空缺前，需要先付款留位費後才能查詢空缺及預約。此項目不適用於有留位費保留的客人。‧付款後，才可以向我們查詢預約時間及日期。‧預約留位費用作繳付療程費用，不可退款。‧預約只能更改1次，需36 小時前通知。‧如臨時取消、遲到超過15分鐘、因任何理由缺席，除出示當天有效的醫生証明，否則將會扣除留位費不設退款或更改。‧關於惡劣天氣安排，當天文台於預約時段2小時前懸掛黑色暴雨警告、8號或以上風球，預約可以安排更改。‧如有任何爭議，我們保留最終決定權。
有關:留位費
所有服務只接受有留位費的預約，預約首次諮詢$100/位，預約療程$300/項，即日預約/後補位置，只適用於有留位費寄存的客人。留位費只適用於療程使用，不設退款。恕不接受未有留位費的預約。如有任何爭議，我們保留最終決定權。
有關:產品送貨/自取
1.順豐營業點或順豐站-自取
客戶選擇於順豐營業點或順豐站自取快件, 而未能於快件到達所選地址並成功上架的首2天*內完成取件，順豐香港將於往後每1天*收取港幣10元「豐管家｣服務費用。費用將以每1天為單位進行累計*天數以星期一至五計算，星期六日及公眾假期除外。
2.有關代收取速遞品如非訂購人，如：管理員、要求速遞員放於門外或家人代收，如訂單有任何遺失，我們不會負責。一切以順豐速運最終簽收到達為準確認完成送貨。
3.順豐智能櫃-自取
客戶選擇順豐智能櫃^而未能於收派員成功派送到櫃的首24小時內完成取件，順豐香港將於往後每24小時收取港幣10元「豐管家｣服務費用。費用將以每24小時為單位進行累計。
詳情請參閱: http://bit.ly/3aAfLbp。如有任何更新，以順豐速運網頁為準。如有任何爭議，我們保留最終決定權。
About : Return & Refund
Customers who find a problem with the product within 3 days after receiving the product and need to return it, please call 9321-2349 to make an appointment for a return. Each shopping receipt is limited to one exchange, but no refund. The following situations will not be subject to exchange processing arrangements: 1) The product receipt period has exceeded 3 days. 2) The product has been opened or has been used (such as the packaging tape or the box is torn off) All products will have (a one-time unique seal attached) before shipping. 3) The product has not been packaged in good condition, damaged, damaged, or incomplete. 4) Failure to present the product sales list or the shopping receipt has been exchanged once. Before returning, you must check and verify the return. If you find that the situation does not meet the above return rules, all returns will not be returned. In the event of a return, shipping and handling charges (if any) for the original order will be borne by the customer. If it is found that the returned product does not comply with the company's return terms, it will not be processed. We apologize for the inconvenience. The above arrangements are only applicable to the purchase of products, reservation services, and e-gift vouchers cannot be refunded or exchanged after purchase. For all matters related to returns and exchanges, Natural Hair Recovery Center® reserves the right to a final decision.
About : Consultation ‧ Deposit
For customers attend the appointment on time and completed the consultation, the deposit can be refunded. Terms and conditions‧Please contact us to confirm the date and time before payment‧Fill in the date and time after confirming with us‧There will be no additional and hidden fees for the consultation. If there is any dispute, we reserve the right to make the final decision. The appointment can only be changed once, and a notification is required 36 hours before the appointment day. When attending the appointment on time and completed the Hair check (Deposit) will be refunded. If you are late for more than 15 minutes, or absent with any other reason the appointment shall be deemed to have been used. If you fail to attend or are absent from the scheduled treatment, you must present a valid doctor's certificate, otherwise the reservation fee will be deducted and no refund or change will be made Regarding inclement weather arrangements, when the black rainstorm warning or typhoon signal No. 8 or above is hoisted at the observatory 2 hours before the appointment date and time slot, the appointment can be changed. Natural Hair Recovery Center® reserves the right to a final decision.
About : Hair Colour Service
In order to provide a better service experience • You need to wash your hair the night before or on the day of hair colouring, do not use hair conditioner & hair oil/cream (otherwise it will affect the dyeing effect on the day) •Please do not wear high collars / hoodies on the day of appointment (cannot remove hat)/ light-colour (may stain clothing) clothing/long pendant earrings. Natural Hair Recovery Center® reserves the right to a final decision.
About : Changing Appointment
‧Scalp analysis/treatment appointment can only be changed once, and 36 hours notice is required for the day of appointment.
‧Hair Colour appointments can only be changed once, and 48 hours notice is required before the date of appointment. Because the materials are of natural ingredients and take time to make by hand, we need to prepare and process in advance. If the customer is absent/late, the materials will be reimbursed and the appointment will be left The seat fee will be fully deducted without any refund or change
‧If canceled at short notice, late for more than 15 minutes, or absent for any reason, the reservation will be deemed to have been used.
‧If you are unable to attend, you must present a valid medical certificate on the day, otherwise the reservation fee will be deducted and no refund or change will be made
‧Regarding severe weather arrangements, when the observatory issues a black rainstorm warning or typhoon signal No. 8 or above 2 hours before the reservation time, the reservation can be changed.
‧In case of any dispute, Natural Hair Recovery Center® reserves the right to a final decision.
About : Fair booking policy
Fair booking policy to ensure other customers have the opportunity to book an appointment
• Missed the time limit of payment (booking deposit)
• Made a booking, but booking deposit wasn't paid yet and need to change the booking again
If the above situation occurs. Based on the fair reservation policy to ensure that other customers have the opportunity to make an appointment, before checking the appointment date vacancies, you need to pay the booking deposit before you can check the vacancies and make reservations. This program is not applicable to guests with booking deposit kept.
This program is not applicable to guests with reservation fee
Terms and Conditions:
‧Only after payment has been made, customer can inquire with us about the appointment time and date
‧The booking deposit is used to pay for the treatment and is non-refundable
‧A reservation can only be changed once, and 36 hours notice is required
‧If you cancel at short notice, late for more than 15 minutes, or absent with any other reason, the reservation will be deemed to have been used
‧If you fail to attend or are absent from the scheduled treatment, you must present a on day valid doctor's certificate, otherwise the reservation fee will be deducted and no refund or change will be made
‧Regarding severe weather arrangements, when the observatory issues a black rainstorm warning or typhoon signal No. 8 or above 2 hours before the reservation time, the reservation can be changed.
‧In case of any dispute, Natural Hair Recovery Center® reserves the right to a final decision.
About : Booking Deposit
By appointment only with booking deposit. First consultation deposit $100/person, and Treatment Deposit $300/item. Booking Deposit are non-refundable, only can be use on treatment services. On-day booking/ waiting list reservations are only applicable to guests who have a booking deposit kept. In case of any dispute, Natural Hair Recovery Center® reserves the right to a final decision.
About : Product delivery/pickup
1.SF Express office or SF Express station-pick up
The customer chooses to pick up the shipment at SF Express office or SF station but fails to complete the pickup within the first 2 days* after the shipment arrives at the selected address and is successfully put on the shelf. SF Hong Kong will charge HK$10 every 1 day* in the future. Feng steward’s service fee. The cost will be accumulated every day. *The number of days is calculated from Monday to Friday, excluding Saturdays, Sundays and public holidays.
2.We are not responsible for any losses if the courier is not collected by the buyer, someone other than the orderer, such as security guard, ask the courier to leave it outside the door, administrator or family members. Everything is subject to the final signature of SF Express to confirm the completion of delivery.
3.SF Smart Cabinet-Self Pickup.
If the customer chooses SF Smart Cabinet^ and fails to complete the pickup within the first 24 hours after the delivery officer is successfully delivered to the counter, SF Hong Kong will charge a service fee of HK$10 per 24 hours for the "Feng Butler" service. The cost will be accumulated every 24 hours.
For details, please refer to: http://bit.ly/3aAfLbp If there is any update, please refer to the SF Express website. Natural Hair Recovery Center® reserves the right to a final decision.
